If you'd like to return an item(s) and you're eligible to do so please fill out the form below and we will get back to you within 48 business hours.
You must wait for a response from us to verify your return, any unauthorised returns will not be accepted which would result in you being charged delivery costs to receive the order back to you.
All items returned MUST be in their original condition (Unused) and in original packaging in pristine condition.
We can't/do not accept returns on the following:
- Eyelash Accessories
- Sexual Health Products
-Toothbrushes / Straws
- Piercing Jewellery
- Mystery Boxes/Lucky Dips
- Sale items
- Food items (Everything in our Treats selection)
Item(s) must be returned within 14 days (UK) or 28 days (INTERNATIONAL) of receiving your order, therefore you must give plenty of time to complete the form, form to be verified and returning the item(s).
If we receive your return after the 14 days (UK) or 28 days (INTERNATIONAL) unfortunately we will not be able to accept your return and you will be charged delivery costs for the order to be returned back to you.
Item(s) that you are returning are your responsibility until we have received them, so you must package them up properly to prevent any damage, if you received your order in a box please reuse it to return the item(s).
As the return remains as your responsibility until we have received it back, you must ensure that you keep proof of postage in the unlikely event that the return arrives damaged or does not arrive at all.
Returns must be made at your own cost, therefore it is your responsibility to cover full postage costs. You must ensure the return is fully insured and covered for the value of the item(s).
All returns / refunds are subject to a 5% to 10% cancellation fee depending on the value of the refund, which will be deducted from your refund.