Frequently Asked Questions

What are your dispatch days?

We dispatch Monday to Friday, excluding Public Holidays.

How long does delivery take?

Delivery depends on where you're located and what delivery option is chosen at checkout, for full details please view Delivery & Returns

Can I cancel my order?

Yes due to the UK Consumer Contracts Regulations you have the right to cancel your order however you must notify us instantly as all orders are packaged once placed. If you don't notify us in time and you still want to cancel you'd have to return it to us by filling out the form on Delivery & Returns (if applicable), although please Contact Us or use our live chat if you'd like to cancel we will then let you know if it's possible.

Is everything returnable?

Unfortunately not due to hygiene reasons, for full details please view Delivery & Returns                                 

What should I do if my order doesn't arrive?

If your order does not arrive within the delivery aim please do not worry as the aim is not a guarantee, therefore can arrive after the aim time. For further details please view Order Not Received

What should i do if my order arrives damaged?

If your order arrives damaged you must contact us straight away along with clear photographic evidence of the damage and the packaging. For further details please view Order Arrived Damaged