Question 1

What are your dispatch days?

Accepted Answer

We dispatch Monday to Friday, excluding public holidays.
 
Our dispatch aim once you've placed your order is typically with 2 working day's however can be upto 5 working day's if we're busy.

Question 2

How long does delivery take?

Accepted Answer

Delivery depends on where you're located and what delivery option is chosen at checkout, for full details please view Delivery (www.projectgalaxy.co.uk/delivery)

Question 3

What should I do if my order does not arrive?

Accepted Answer

If your order does not arrive within the delivery aim please do not worry as the aim is not a guarantee, therefore can arrive after the aim time. For further details please view Order Not Received(www.projectgalaxy.co.uk/order-not-received)

Question 4

Can I cancel my order?

Accepted Answer

Yes, you can cancel within 15 minutes of purchasing however you must notify us instantly as we typically package orders once they are placed. 
 
If you don't notify us in time and you still want to cancel you'd have to return it to us by filling out the form on Returns (www.projectgalaxy.co.uk/returns)(if applicable), although please Contact Us or use our live chat if you'd like to cancel. 
 
All refunds are subject to a 5% to 20% cancellation fee depending on the value of the refund, which will be deducted from your refund.

Question 5

Do you accept returns?

Accepted Answer

We only accept returns on certain products, for full details please view Returns.(www.projectgalaxy.co.uk/returns)

All refunds are subject to a 5% to 20% cancellation fee depending on the value of the refund, which will be deducted from your refund.

Question 6

What should I do if my order arrives damaged?

Accepted Answer

If your order arrives damaged you must contact us straight away along with clear photographic evidence of the damage and the packaging. For further details please view Order Arrived Damaged(javascript:void(0))

Question 7

What should I do if my item breaks?

Accepted Answer

Firstly, we're sorry to hear your item has broken. All products go through a rigorous quality check before put on sale to ensure quality, so therefore breakages are very rare however if your item does break don't worry we're here to help. Follow the steps on Broken Item f(www.projectgalaxy.co.uk/broken-item)or a resoloution.

Question 8

Do I have to pay customs duty for my order?

Accepted Answer

If you're non-UK based you will be charged customs duties which is set out by your country, it is your responsibility to pay this fee to receive your order.

UK Channel Island's locations may be subject to customs duties, check your Government website to check if you will have anything to pay.

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