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Product Care Guide

Jewellery

You'll find all materials clearly listed in each products description, materials may vary on each product.

Caring for your jewellery is the most important part of maintaining your jewellery. It's your responsibility to take care and look after your jewellery. Treat your jewellery with kindness and be gentle and cautious when handling and wearing.

We're not liable for items broken/damaged due to not being taken care of and not following our Care Guide. 

To prolong the life of your jewellery, we recommend you store it in a cool dry place away from direct sunlight also removing before sleeping, exercising, washing and avoid all liquids. Especially remove your jewellery before sleeping if it's dangly, bulky or more of a statement piece. Anything can happen while you're sleeping so therefore it is much safer to remove the jewellery to prevent any unwanted damages.

Some metals are not-hypoallergenic so therefore you must check if the material is right for you as an allergic reaction can occur if you wear jewellery which you're allergic to. Allergies can run in families so if you're unsure we highly recommend you doing some research before purchasing as we use many different materials.

  • What are your dispatch days?
    We dispatch Monday to Friday, excluding public holidays. Our dispatch aim once you've placed your order is typically with 2 working day's however can be upto 5 working day's if we're busy.
  • How long does delivery take?
    Delivery depends on where you're located and what delivery option is chosen at checkout, for full details please view Delivery
  • What should I do if my order does not arrive?
    If your order does not arrive within the delivery aim please do not worry as the aim is not a guarantee, therefore can arrive after the aim time. For further details please view Order Not Received
  • Can I cancel my order?
    Yes, you can cancel within 15 minutes of purchasing however you must notify us instantly as we typically package orders once they are placed. If you don't notify us in time and you still want to cancel you'd have to return it to us by filling out the form on Returns (if applicable), although please Contact Us or use our live chat if you'd like to cancel. All refunds are subject to a 5% to 20% cancellation fee depending on the value of the refund, which will be deducted from your refund.
  • Do you accept returns?
    We only accept returns on certain products, for full details please view Returns. All refunds are subject to a 5% to 20% cancellation fee depending on the value of the refund, which will be deducted from your refund.
  • What should I do if my order arrives damaged?
    If your order arrives damaged you must contact us straight away along with clear photographic evidence of the damage and the packaging. For further details please view Order Arrived Damaged
  • What should I do if my item breaks?
    Firstly, we're sorry to hear your item has broken. All products go through a rigorous quality check before put on sale to ensure quality, so therefore breakages are very rare however if your item does break don't worry we're here to help. Follow the steps on Broken Item for a resoloution.
  • Do I have to pay customs duty for my order?
    If you're non-UK based you will be charged customs duties which is set out by your country, it is your responsibility to pay this fee to receive your order. UK Channel Island's locations may be subject to customs duties, check your Government website to check if you will have anything to pay.

 
Another reason why jewellery tarnishes, loses colour or changes colour can be a result of all of the above and body chemistry (Which can't be helped) and is not a fault of the product. 

There is a lot of misconception regarding jewellery materials, however we're being as truthful as possible although in most cases if you take care of your jewellery and clean when needed etc, you will not have any problems.
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Condoms

 
Do not store Pasante condoms in your pocket, wallet, or purse for more than a few hours. Always store in a cool, dry place, away from sharp objects, chemicals, and direct sunlight. Constant shuffling and other friction can result in wear and tear and make condoms less effective.

Always check the expiry date. In the very unlikely event that they get recalled we will contact you about this and you'll need to check your condoms batch numbers which are on the individual packets.

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