Refund Policy
At Project Galaxy, we hope you love everything you order. If you need to request a return, please read the information below carefully, as some items are excluded from our refund policy.
Non-Refundable Items
For hygiene, health and safety reasons, the following products cannot be returned, refunded, or exchanged:
• Piercing jewellery
• Earrings
• Sale items
• Nipple covers
• Condoms
• Toothbrushes
• Personalised products
• Custom made products
Eligible Refunds
Refunds are available for eligible items that are returned in brand new, unused and resaleable condition, with all original packaging, tags and accessories included.
How to Request a Refund
1. Complete our Returns Form to request a return.
2. We will review your request and confirm whether your return has been authorised.
3. Once approved, return the item(s) within 14 days of authorisation.
4. Items must arrive in perfect brand new condition with all packaging to qualify for a refund.
Cancellation Fee
A cancellation fee of 10% to 20% applies to all approved refunds. This fee covers payment processing fees, administration costs and other unavoidable expenses and will be deducted from your refund amount.
Refund of Delivery Charges
• If you return your entire order, we will refund the standard delivery charge paid (the cheapest available shipping option).
• If only part of your order is returned, delivery charges will not be refunded.
Condition of Returned Items
To be eligible for a refund, returned items must be:
• Unused
• Unworn
• Undamaged
• In original packaging
• Complete with any tags, inserts, pouches or accessories supplied
Rejected Returns
If your return does not meet our requirements:
• Your refund request will be rejected.
• We will contact you and offer the option to have the item returned to you at your expense.
• If you decline to pay the return postage or fail to respond within 3 days, the order will be disposed of or donated and no refund will be issued.
Unauthorised Returns
If your order is returned to us due to any of the following:
• Refused delivery
• Uncollected parcel
• Missed delivery attempts
• Incorrect address provided
• Refusal to pay customs charges or import duties
• Unauthorised return
We will contact you to arrange repayment of the postage costs so the order can be resent.
If postage is not repaid or we do not receive a response within 3 days, your order will be cancelled and refunded minus:
• Original postage costs
• The applicable cancellation fee
Processing Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method. Please allow up to 5 business days for the refund to appear, depending on your payment provider.