FAQs

General

Our jewellery is primarily made from stainless steel and 925 sterling silver. Some pieces may also feature plating. We do have a small number of brass jewellery pieces available, however these are being phased out and discontinued.

Our piercing jewellery is primarily made from 316L surgical steel, titanium and brass. Many piercing pieces also feature plating.

As materials can vary between products, full material information is provided in each product description, allowing you to check exactly what your chosen item is made from before placing your order.

Please double check all customisation details before submitting your order and form. Once production has started, we will not be able to make changes.

If you notice a mistake, contact us as soon as possible and we’ll do our best to help. However, if your order has already been made or is in production, changes will not be possible.

For products that offer optional personalisation, simply select the personalisation option on the product page and complete the customisation form after placing your order.

For fully personalised products, choose your preferred options on the listing and then complete the customisation form after checkout.

Our aim is to create personalised orders within 2–5 working days.

Sometimes your order may be ready sooner, while during busier periods it may take a little longer. We’ll always work as quickly as possible while making sure your item is perfect!

Yes! We offer personalised / custom products.

Some of our jewellery can be personalised with engraving for an additional charge. If engraving is available for a particular item, you’ll see the option on the product page before adding it to your basket.

We also offer selected custom-made products, such as custom wooden keyrings and other personalised accessories.

As personalised and custom products are made especially for you, they may take longer to dispatch than our standard products. Please note that personalised and custom-made items are non-refundable unless they arrive faulty or incorrect.

This depends on both the product and your individual sensitivities.

Many of our piercing jewellery pieces are made from materials such as 316L surgical steel and titanium, which are commonly chosen by people with sensitive skin. Some pieces may also feature a combination of materials, for example a 316L surgical steel bar with a brass charm or decorative attachment.

As sensitivities and allergies vary from person to person, we always recommend checking the material information listed in the product description before purchasing.

If you have known metal allergies or sensitivities, please ensure the materials used are suitable for you before placing your order.

Many of our stainless steel and titanium pieces are water resistant, tarnish resistant. However, we still recommend removing your jewellery before swimming, showering, exercising or exposing it to perfumes, lotions and other chemicals to help keep it looking its best.

As materials vary between products, we recommend checking the product description for specific material information.

This depends on the material of your jewellery and how it is cared for.

Many of our stainless steel and titanium pieces are resistant to tarnishing and are designed for everyday wear. Sterling silver and brass can naturally tarnish over time, while plated jewellery will fade or wear with regular use.

To help keep your jewellery looking its best, we recommend avoiding prolonged exposure to water, perfumes, lotions and other chemicals and storing it in a clean, dry place when not being worn.

You can find the material information for each product in its description.

To help keep your jewellery looking its best, we recommend storing it in a cool, dry place away from direct sunlight and removing it before sleeping, exercising, showering, swimming or applying perfumes, lotions, and other chemicals.

Different materials require different levels of care and some materials will naturally tarnish over time. You can find the materials used in each product within its description.

For detailed care instructions and material-specific information, please see our full Product Care Guide.

Order Help

We accept a range of secure payment methods at checkout, including major debit and credit cards, Klarna, Clearpay, Paypal and Shop Pay.

All payments are processed securely, so you can shop with confidence.

In the very rare event that you’ve received the wrong item, please contact us as soon as you’ve received your order with your order number, the item you’re missing, a clear photo of the incorrect item you received and a photo of your full order/package.

Once we’ve reviewed the issue, we’ll work to put things right as quickly as possible. Please do not dispose of or return any items until we’ve provided further instructions.

Please fill out the form on our delivery page as soon as you’ve received your order. We’ll investigate the issue and work with you to find a suitable solution as quickly as possible.

Delivery

We dispatch orders Monday to Friday, excluding public holidays.

Our dispatch aim is typically within 2 working days of you placing your order. During busier periods, dispatch may take up to 5 working days.

Please note that personalised / custom made products require additional time, as they are created especially for you. Our dispatch aim for these items is typically 2–5 working days.

If your order contains both standard and personalised/custom items, your order will be dispatched once all items are ready.

Yes, depending on your country, you may be required to pay customs fees, import taxes, duties, or other charges.

For full details and important information regarding international orders, please view our Delivery page.

Yes! We ship to selected countries outside of the UK.

Unfortunately, we’re unable to ship worldwide, so international delivery is only available to certain destinations.

For a full list of available countries and further delivery information, please visit our Delivery page.

Waiting for your goodies can be frustrating! If your order does not arrive within the delivery aim please do not worry as the aim is not a guarantee, therefore can arrive after the aim time. For further details please view delivery page.

If your order hasn’t been dispatched yet, contact us as soon as possible and we’ll do our best to update your address.

Once an order has been dispatched, we’re unfortunately unable to make any changes, so please double check your details before completing your order.

Returns & Cancellations

If you’ve changed your mind, please contact us as soon as possible.

If your order hasn’t been packaged or dispatched, we’ll do our best to make any changes or cancel it for you.

Unfortunately, once an order has been packaged, personalised / custom made or dispatched, we will not be able to make changes or cancel it.

Unfortunately, personalised / custom made items cannot be returned, exchanged or refunded, as they are created specifically for you and cannot be resold.

If you’d like to cancel your order, please contact us as soon as possible.

If your order has not yet been packaged or dispatched, we may be able to cancel it. Unfortunately, once an order has been packaged, dispatched or a personalised/custom made item has started to be created, cancellation is not be possible.

For full details, please see our Returns & Cancellations page.

Yes, eligible items can be returned in accordance with our returns & cancellations page.

Please note that some products are excluded from returns and refunds, including certain hygiene related items and personalised / custom made products created especially for you.

For full details on non-eligible returns, please see our Returns & Cancellations page.

Yes, return postage costs are the customer’s responsibility. We would recommend using a tracked service.