Order Arrived Damaged

If your order has arrived damaged please follow the steps below and we will get the issue resolved as soon as possible. 

1 - Take CLEAR photos of the damage including the packaging showing your address and other labels on the packaging 


2 - Email us with the following to ProjectGalaxyUK@outlook.com with the subject as 'Damaged Order':

- Order Number

- Name

- Sku Number(S) for the items affected

- Description of the Damage

- Attach Photos 

All above steps MUST be followed, otherwise your claim can not be processed.

Please note the email must be from the email address connected to your account with us 

Once you have emailed us with all necessary information set out above we will get back to you within 48 hours.