Delivery & Returns

Delivery

We aim to despatch within 2 working days.

We offer various delivery options for both domestic and international, postage and packaging prices vary on the item(s). 

Delivery Aims - Please note these are just aims and not guarantees

Domestic 

1st Class - 1 to 3 Working Days

2nd Class - 3 to 5 Working Days

 

!Important!

International (If you're unsure of your world zone please contact us)

Europe - 3 to 5 Working Days

World Zone 1 - 5 to 7 Working Days

World Zone 2 - 5 to 7 Working Days

World Zone 3 - 5 to 7 Working Days

Standard delivery is dispatched with Royal Mail however if you'd like a different delivery service or if you'd like guaranteed next day delivery (UK Only) please contact us before making an order. We cannot change the type of delivery once you've made your purchase.

Returns

For full details regarding returns please view our Terms & Conditions

If you'd like to return an item(s) and you're eligible to do so please fill out the form below and we will get back to you within 48 hours. 

All items returned MUST be in their original condition and unused. We do not accept returns on the following: 

- Eyelashes

- Eyelash Accessories

- Earrings

- Nipple Covers

- Glitter

-Toothbrushes

- Piercing Jewellery

Item(s) must be returned within 14 days (UK) or 28 days (INTERNATIONAL) of receiving your order, therefore you must give plenty of time to complete the form and return the item(s). 

 

If an item(s) is returned after the 14 days (UK) or 28 days (INTERNATIONAL) unfortunately we will not be able to accept your return and it will be sent back to you, we will have to ask you to cover the delivery costs.

Item(s) that you are returning are your responsibility until we have received them, so you must package them up properly to prevent any damage, if you received your order in a box please reuse it to return the item(s). 

As the return remains as your responsibility until we have received it back, you must ensure that you keep proof of postage in the unlikely event that the return arrives damaged or does not arrive at all. 

Returns must be made at your own cost, therefore it is your responsibility to cover full postage costs. You must ensure the return is fully insured and covered for the value of the item(s).

Please Note - If your order has arrived damaged please do not use the below form, please go to Order Arrived Damaged

 

 

 

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@2020 by Project Galaxy.

Weymouth, Dorset, United Kingdom

projectgalaxyuk@outlook.com